A Super Hero Customer Portal For Suppliers

Direct and Indirect Channel

Suppliers, the times they are a changing.

Lockdowns, Volatile Markets, ADR Schemes. We have portals ready to go to get you ready for the new energy world!

A Forward-Thinking Transparent Portal...

Brand It Your Way

Your very own white-labelled customer portal with user experience in mind! This is no standard portal. This is your portal. Completely customisable to what you stand for and what you want your customers to see.

Your Brand for Your customers...

Custom Development

Whatever your corporate identity, OUR smart energy software can be YOUR smart energy software.

Reduce Your

Cost To Serve

Your direct sales channel is growing. Your TPIs demand first class support. Our portals reduce telephone calls, reduce GDPR risky emails and increase efficiency with task management tools for optimum customer management.

Better Query Management...

A triple threat. Become leaner, reduce risk and be more efficient all at the same time. Open up a better dialogue with your TPIs, increase their reliance on your services and present transparent upselling opportunities under one roof.

Show Your True Value

You want to show how you are different to other suppliers. Now you can. Help your direct customers buy and reduce their energy better. Help your TPIs to submit contracts to you and automate status flows, data access and commission payments.

Manage Contract Renewals.

Present Useful Reporting

...That's also beautiful.

The energy landscape is changing

It’s more than just about getting the best price. It’s about all the other things you do as a supplier that makes you great. Your customer portal is ready! Get in touch for your own demo!

It's Time To Put Your Cape On...

Get A Super hero

A Super hero

Customer Portal

Book A Demo

Further reading...

Development Update – August 2022

Of particular note, we've added what we believe to be a game-changing gas lookup tool…

Read More

A Super Hero Customer Portal For Suppliers

Suppliers - It's time to do more for your customers. Upgrade what you do with a SUPER…

Read More


A Super Hero Customer Portal for Brokers

ADR-Ready

TPIs, the times they are a changing.

The ADR scheme is launching soon and, to help you get ready for this, we have developed a brand new Customer Portal!

An ADR-Ready Transparent Portal...

Brand It Your Way

Your very own white-labelled customer portal with user experience in mind! Let our portal help you present to your customers everything you do for them.

Your Brand for Your customers...

Your Brand for Your customers...

Zero Development Required

Zero Development Required

Whatever your corporate identity, OUR smart energy software can be YOUR smart energy software.

Reduce Your

Cost To Serve

Revolutionise your query management process. Allow your customers to create tasks and complaints directly through the portal.

Better Query Management...

A triple threat. Become leaner, compliant and more efficient all at the same time. Open up a better dialogue with your customers, increase their reliance on your services and present transparent upselling opportunities under one roof.

Show Your True Value

You do so much for your customers. You get them the best prices. You analyse their invoices. You help them to reduce their energy. You’re helping them on their Net Zero journey.

Present Interval Data...

Present Interval Data...

Beautiful Carbon Reporting.

...And Manage Contract Renewals.

Beautiful Carbon Reporting.

...And Manage Contract Renewals.

Increase Customer Retention

Present all of your services to the customer in one place and they’ll never want to leave you!

It's Time To Put Your Cape On...

Get A Super hero

A Super hero

Customer Portal

Book A Demo

Further reading...

Development Update – August 2022

Of particular note, we've added what we believe to be a game-changing gas lookup tool…

Read More

A Super Hero Customer Portal For Suppliers

Suppliers - It's time to do more for your customers. Upgrade what you do with a SUPER…

Read More


Learning From Napster & Metallica

Further reading...

Development Update – August 2022

Of particular note, we've added what we believe to be a game-changing gas lookup tool…

Read More

A Super Hero Customer Portal For Suppliers

Suppliers - It's time to do more for your customers. Upgrade what you do with a SUPER…

Read More


Does Good Design Matter?

Precursor: In 2020 we wrote an article titled “Could A CRM Give You Pleasure?” which proved rather popular. We’ve also spent much of last year improving the UX of our software.

Does any of it really matter? Thankfully there have been numerous studies to answer this very question…

For example, in 2005 a group called The Design Council studied portfolios of companies that traded on the FTSE over the past 10 years. What they discovered was that the companies that put an emphasis on design outperformed the FTSE 100 index by 200%*.

More recently, in 2015 the National Endowment for the US Arts released a study that concluded that small businesses saw a 17.5% increase in average sales on improved goods and services when they invested in design**.
https://www.arts.gov/sites/default/files/NEAIndustrialDesignManufacturing-4.28.2017-rev.pdf

So let’s drill down into

Five reasons why design doesn't just matter for the energy sector, it's imperative:

Good design has the power to simplify the complex processes that you find in the energy sector.

If you were to create a piece of software that fulfilled every part of your job – that system would be complex to a point of chaos but good design can simplify it all into manageable chunks. If done right, the design can act as a translator, simplifying the complex language of your processes.

Good design can affect users emotions and can actually make your team happier.

It may seem trivial to focus on emotion when talking about software but companies are realising more and more that it’s possible to evoke a positive response from simple interactions, like a hover effect or a popup animation.

Firms such as Apple have built billion-dollar products around how good it can make a user feel, where everything is carefully crafted to give the user a positive experience.

A CRM is much like your phone. You’ll likely spend more time looking at it than you will your own family, so it’s only right that it should also invoke positivity for the user.

Good design can make your team more efficient

As humans, we have an inbuilt nature to take the perceived quickest route to a solution, especially if we’re unsure of the path ahead. When performing a complicated task, good design can provide useful tools precisely where and when they’re needed along a workflow. For instance, having an important button appear more prominent than other page elements can help guide users eyes on where they should go next.

Good design can help highlight your wins and losses

Presenting your data is all well and good but if its meaning is not clear, then it’s likely to be overlooked. This is even more apparent when reporting within the energy sector. Good design can help declutter and present important, actionable information whilst giving the option to drill down to the data that matters. Users can then focus clearly on the presented facts and adapt swiftly to the cause of their wins.

Good design can provide assurances of a high level of service.

If we hold two products side-by-side, we’ll invariably focus on the better-looking of the two. This is where the good design looks to assure us that “If they’ve spent this much effort perfecting how it looks, then the way it works must also be as equally well thought out”.

Although we know that doesn’t always hold true, it’s inbuilt within us and we still can’t help but use it as a base for commercial decisions. When providing completely re-brandable software like ours, it’s even more imperative that when your customers are using it, the way it looks matches the high level of service that you provide.

Summing It All Up

Investing in good design is superficial by its nature but the results will bleed into numerous positive areas, far and beyond aesthetics. Here at UtilityClick we care enormously about the software experiences our users will have, that’s why we invest so much in a design to convey that. We don’t believe any equivalent system can attest to that.

If you’d like to see how we’ve taken these 5 points above (and a few more) to transform our software, get in touch for a demo:

An interactive side-by-side of old Vs. new for our PRO CRM product.


A Big Fat Review Of The Year

What happened in the world?

The US elected their first ever female vice president.

What happened at UtilityClick?

Vendor Agreements Added

This update enabled users to keep all customer data in one place by storing all types of agreements, not just energy related.

Bill Val Launches!

A brand new product was added to give peace of mind to customers that their bills are thoroughly checked prior to payment.

Click To Dial Added

PRO CRM users were now able to make outbound calls and log the resulting details (like call duration and time of call).

What happened in the world?

NFT became a thing. Christie’s sells first purely-digital NFT for $69 million.

What happened at UtilityClick?

Address Lookups Added

Address lookup functionality was added to the system, saving users time when profiling their customers.

Marketing API Integration

This was a new API connection that allows contacts to be automatically fed through to any system of choice.

What happened in the world?

Ever Given boat blocks the Suez Canal for 6 days.

What happened at UtilityClick?

A New Advanced Search

We deployed a MASSIVE upgrade to all system search tools, making it even easier to search for customers and leads.

This brought an integrated UC Video Jukebox to PRO CRM. Now if the work gets tough users are able to turn up the tunes.

Our staff launched a lighthearted energy podcast and inadvertently stumble into a great energy-saving waffle cooking hack.

What happened in the world?

Nomadland wins Best Film, Best Director and Best Actress at the Academy Awards (Oscars).

What happened at UtilityClick?

Employee Payment Terms

We added an enhancement to our Commissions module that allows users to create employee payment profiles. Monthly payments due can then be reported to internal agents.

This allowed for future forecasts to be updated based on actual usage, thus providing a clearer insight into users finances.

We Turned 5 Years old

Half a decade ago UtilityClick was just an idea from the inside of a South London flat. Fast forward to April 2021 and our software is used to procure over 2.8 TWh every year.

What happened in the world?

The one where the cast of the hit TV series, Friends reunited.

What happened at UtilityClick?

Supplier Pricing Participation

With this update, suppliers could now mark whether they will be participating within a tender or custom pricing request.

Parent/Child UI Overhaul

This upgrade made it so much easier for users to review Parent/Child portfolios.

What happened in the world?

England reach the finals of a European Championship for the first time ever.

What happened at UtilityClick?

Speedier System Exports

We rewrote each module using pure SQL code, which means requested exports are completed much faster.

Another new product, allowing users to create their own energy price comparison website through Tickd (and then manage it all through our industry-leading CRM system).

Bulk Reassigning Customers

We realised the unnecessary admin required to make wholesale changes to a customer, so we added a bulk assignment tool.

What happened in the world?

The delayed 2020 Tokyo Olympics takes place and is dominated by the US and Chinese teams.

What happened at UtilityClick?

Meter Lookup With MPAN

We added the ability to search for a site or meter location by MPAN.

PORTAL offers suppliers a doorway to interact with TPIs, whilst INSIGHTS allows for invaluable monitoring of market conditions.

Authentication With Microsoft

This update brought Microsoft authentication to the majority of our services. Now all that is needed is an existing Microsoft login and password.

What happened in the world?

Lionel Messi leaves Barcelona in tears after 21 years with the club.

What happened at UtilityClick?

This one was huge! We completely redeveloped all reporting and dashboards from the ground up.

What happened in the world?

Nasa's rover lands on Mars and collects first rock samples.

What happened at UtilityClick?

A Bumper Release Of Over 100 System Improvements

Including a 'Recycle Dead Leads' tool, 'Quick Customer Snapshot', and improved error messaging for imports.

What happened in the world?

Space tourism takes off as William Shatner actually goes to space.

What happened at UtilityClick?

A 2.0 of an upgrade which included significant improvement to the upload process as well as making the system much easier to use.

We released a selection of items for PRO CRM containing 9 new tools.

What happened in the world?

Britney Spears is a free woman after a judge ends her conservatorship.

What happened at UtilityClick?

We rolled out 10 new beautiful dashboards to all customer accounts. These new reports not only look great but focus on speed and clarity.

No matter your supplier relationship coverage, this update meant you could now choose to employ the "Get Tickd Quotes" button and utilise the connections that Tickd have assembled.

What happened in the world?

Angela Merkel steps down as German Chancellor after 16 years in charge.

What happened at UtilityClick?

Complete System Redesign

The end of the year saw the completion and rollout of a shiny new design for our PRO CRM, BILL VAL and PORTAL products.

Duck Hunt Game

Everyone hates an error screen so we tried to soften the blow of ours by giving users the chance to play a version of the 1984 hit Duck Hunt each time it appears.

EDF Energy Contract Submission API

We've worked closely with EDF to give UtilityClick TPIs the ability to submit contracts directly to the supplier, once a quote has been marked as accepted.

And that was all in just 12 months!

You’ve seen how quickly both the world and our software evolves. Please feel free to get in touch to discuss any of the functionality we’ve added since you last saw it. We’ll be more than happy to arrange a demo to show you around!

Further reading...

Development Update – August 2022

Of particular note, we've added what we believe to be a game-changing gas lookup tool…

Read More

A Super Hero Customer Portal For Suppliers

Suppliers - It's time to do more for your customers. Upgrade what you do with a SUPER…

Read More


Twas The Week Before Christmas

    Please consider using a refillable coffee cup when redeeming your gift card.

    Sorry, This Offer Has Expired.

    If you would still like a free Starbucks gift card then book a demo with us below and mention the offer. Book a time & date that suits and you could sip your coffee whilst we show you around our software.

    We promise we won’t be latte. (Sorry!)

    Book A Demo

    Please consider using a refillable coffee cup when redeeming your gift card.


    Elon, Cybertrucks & Supplier Links

    Your Supplier Journey, Does It WORK?
    Elon Musk shows us that it can.

    Elon is a clever man. He didn’t invent trucks. Of course he didn’t. They’ve been around for quite some time. So how do you go about revolutionising the truck sector? Well, quite simply, you make it better.

    The reason that Tesla has over 1 million truck reservations isn’t just down to its environmental benefits. Here are the big three reasons people are reserving the Cybertruck:

    1. Looks – quite the head-turner isn’t it? Who wouldn’t want to drive a truck that makes you look like Batman!
    2. Brand – it’s fair to say that it’s pretty cool to drive a Tesla. They are innovators, forward thinkers and always pushing the boundaries.
    3. Potential – want to go on a journey reading a book whilst your car/truck drives autonomously? Want your car/truck to be fixed through a WiFi patch update rather than at a garage? It’s fair to say that it’s more likely to happen sooner with Tesla than it is with Ford.

    Why is this relevant to the energy sector and the supplier journey?
    Well, there are providers out there that offer integrations between supplier and TPI. They’ve been around for a few years. But now UtilityClick has entered the space to make the process smooth, efficient and better!
    Our supplier integrations create true automation between suppliers and TPIs, dramatically reducing the cost to serve for both parties.
    Dare we compare ourselves to Tesla?
    Why Not!...
    1. Looks
    Our TPI Pro CRM and Supplier Portals have been built on cutting edge technology, creating beautiful front-end applications with primary attention placed on user experience.
    2. Brand
    We’ve got a great track record in not only building industry-leading software solutions but also building them quickly.
    3. Potential
    We develop quicker than anyone else in the industry. And with our focus now firmly on TPI/supplier integrations, full automation is on the horizon!
    Are you as excited as we are on the future of automation between TPIs and suppliers? Get in touch if so! The only main drawback, we have an Andy, not an Elon. Don’t let that stop you though!

    Latest articles...

    Development Update – August 2022

    Of particular note, we've added what we believe to be a game-changing gas lookup tool…

    Read More

    A Super Hero Customer Portal For Suppliers

    Suppliers - It's time to do more for your customers. Upgrade what you do with a SUPER…

    Read More

    We're writers too!

    Get energy broker articlesdelivered to your inbox.

    Enter your email below and we’ll write to you about once every 2-3 weeks.


      Advantage Utilities Partnership

      We're delighted to announce our new partnership with Advantage Utilities.
      Advantage Utilities are constantly pushing the boundaries and evolving their focus. From winning the Wellbeing award at the 2020 TELCAs, to championing reductions in their customers' carbon footprint - they are acutely aware of the dangers of standing still.
      In September 2020, they embarked on another step of their evolution, this time regarding their internal technology - selecting a new CRM to replace existing software within their business.
      After diligently reviewing the market for an energy-specific system that shared their ethos, they chose UtilityClick.
      Since then, both businesses have worked closely, ensuring that the implementation process was executed successfully. Here is what they both had to say:
      The team at UtilityClick had this to say:

      "We were delighted to be selected as the preferred software provider for Advantage Utilities. They are one of the top TPIs in the country and go about things in the right way for their customers. They share our principles with respect to how the energy industry is changing and why servicing end-user customers is more than just about giving them the best price.

      Our system is continuing to evolve to become as automated and efficient as possible. Not just on procurement, but across bureau and energy management services too. Advantage Utilities provide first-class, comprehensive services to their customers and we’re really excited to be working with a professional, future-focussed, friendly company who can help us to continue to enhance our system."

      Advantage Utilities had this to say:

      "After using various connected systems to manage our business for 20 years we had been looking at ways of achieving more efficiencies, streamlining systems, consolidating our data and finding faster ways to service our customer base within the business. After much research and testing in the market we decided to deploy UtilityClick as our preferred software partner.

      From the very first introduction the team at UC were both very knowledgeable and understanding of us and our requirements. The software has allowed us to centralise all our data, speed up the time it takes to produce quotes and allowed us to incorporate our complex energy financial statements directly into the system when this used to take weeks.

      Although we are still a relatively new partner, UC have already made several changes to the software that we require and work with us on a daily basis to improve the functionality. I look forward to working with UC for many years to come and advise anyone looking at Utilities Broker software to speak with UtilityClick."

      Latest articles...

      Development Update – August 2022

      Of particular note, we've added what we believe to be a game-changing gas lookup tool…

      Read More

      A Super Hero Customer Portal For Suppliers

      Suppliers - It's time to do more for your customers. Upgrade what you do with a SUPER…

      Read More

      We're writers too!

      Get energy broker articlesdelivered to your inbox.

      Enter your email below and we’ll write to you about once every 2-3 weeks.


        Free Cake and Burning 5 Candles

        How many candles are we burning?

        Five!

        Yes, we’re 5 years old!
        It's hard to believe half a decade ago UtilityClick was just an idea from the inside of a South London flat.
        Fast forward to today and our software is used to procure over 2.8 TWh every year.
        Or to put it another way -
        That's 350,000,000 candles*
        So you could say we're burning 350 million candles (our design team told us that was too many to illustrate).
        Ok, enough talking...
        How do I get my free birthday cake?
        Book a demo and we'll send you some cake to enjoy whilst we take you through the system.
        What better way is there to spend 20 minutes than eating cake and finding out how the UtilityClick system can run tenders, progress leads, or forecast your commissions?
        Just enter your address details when booking your demo below and we'll send you the cake to join us in our celebrations (no tricks, just lovely tasty cake).
        Give Me Cake and Book A Demo
        *1 candle = 8 kWh

        Latest articles...

        Development Update – August 2022

        Of particular note, we've added what we believe to be a game-changing gas lookup tool…

        Read More

        A Super Hero Customer Portal For Suppliers

        Suppliers - It's time to do more for your customers. Upgrade what you do with a SUPER…

        Read More

        We're writers too!

        Get energy broker articlesdelivered to your inbox.

        Enter your email below and we’ll write to you about once every 2-3 weeks.


          Three demos and a baby

          Once upon a time...

          ...We spent our days living in two different worlds. One where we kept all things workplace related; and another, completely separate, where our offspring would shout:

          "Mum/Dad, I need a poo",

          again and again, at the top of their voice.
          Today those two worlds have very much collided and working practices over the last 12+ months have shifted significantly as a result.
          Our team meetings have often been invaded, either by the physical presence, or vocal clues, of other littler beings, just a door handle away.
          On the demo front - We've had customers that have needed three calls, where previously they would have had one. Each demo being brought to an impromptu close with the recipient needing to stop to offer unexpected childcare.

          We are no longer alone - these worlds have joined. But isn't that amazing?

          As a society, we have had some rough hits over this last year but there are also some wonderful positives to find amongst the debris.
          Businesses are being forced to relax and show their personality, warts and all. For us, that's been great, especially for our demos. We see them as a chance to chat, get to know someone new and see if there's a mutual fit.
          We always have.
          What's great now, is that when a new face joins us on a Teams call, they're already accustomed to that approach, having experienced it twenty times previously since this all began.
          Our CRM may be all-encompassing but that doesn't mean our demos need to be. We more than welcome the potential family invasion and if you need, we can tailor our demos so that even your two-year-old can enjoy it.
          So if you would like to book a demo with us don't worry about having to bring the tribe along.
          We'll take you through it all.
          Once, twice or three times.
          All in baby steps.

          Latest articles...

          Development Update – August 2022

          Of particular note, we've added what we believe to be a game-changing gas lookup tool…

          Read More

          A Super Hero Customer Portal For Suppliers

          Suppliers - It's time to do more for your customers. Upgrade what you do with a SUPER…

          Read More

          We're writers too!

          Get energy broker articlesdelivered to your inbox.

          Enter your email below and we’ll write to you about once every 2-3 weeks.