API: Turn On The Power

of

UtilityClick

Are you embedded with a generic CRM but wish that you could upgrade it with smart energy tools?

You can with the UtilityClick API.

What's an API?

An API is an intermediatory between two systems that allow them to communicate with each other. Communication can be outward, where it pushes data from your CRM (a CALL). Or it can receive information from another system (a RESPONSE).

Our API is super flexible - It can be utilised either to CALL on the power of our UtilityClick modules (like Procurement or Leads) and push results directly back into your CRM. Or your CRM can RESPOND directly to UtilityClick by pushing data to be processed with our powerful tools.

(Hint: Turn on the Power)

Why switch on the power of UtilityClick?

Easy Integration

Built with simplicity in mind. Integrate easily with minimal development work.

Accurate

Our matrix lookup configurations are updated regularly to reflect the latest supplier configurations.

Reliable

Our API is built on the latest technology. Thousands of quotes are generated on a daily basis.

Customisable

Switch on and off your suppliers. Return pricing based on your configurations.

And it's not just OUR API

Third Party APIs

If you have additional apps that you'd like to integrate with through UtilityClick, then there's a good chance we can help. Not only do we have our own APIs but we can also integrate into many different apps, such as:

Latest articles...

Development Update – September 2023

A warm welcome to the September edition of our monthly letter from the dev team. If we…

Read More

Development Update – August 2023

August has been all about Data Data and more Data. Both improving the way our software…

Read More


Development Update - November 2021

There's a pleasant feeling in seeing something that we've all worked so hard on finally being applied in the "real world". This month saw the cutting of ribbons on two long time projects, namely the new dashboards, and the Tickd integration.

For the dashboards in particular, it's an incredible milestone that the team can be proud of. We must also offer our thanks. Many of you depend significantly on the reporting it provides, so it's taken great understanding on your part to make the switch.

Read on to hear more about dashboards, Tickd and the "Other Bits & Bobs" that we've been working on in November.

Tickd Integration

We've now added the ability to run pricing through Tickd to all UK based CRM PRO accounts. No matter your supplier relationship coverage, you can now (optionally) utilise this new Tickd connectivity to pass on greater tariff flexibility to your customers.

In short, it can offer pricing versatility to give you an edge over competitors. We'll be working with Tickd to add even more suppliers and we'll be in touch once live.

Built for: PRO CRM (UK Only)

Dashboards Live

Our reporting had previously been powered by PowerBI and although robust, it had been clear to us for some time that it was limiting the diversity of our reporting. With the new system in place, we're completely uncapped on the variety and customisation of potential reports.

You may have seen from our recent dashboards article that we're planning on showcasing more on what the new system can do. Keep an eye on our website for a new series of video shorts that we've named: Reporting Drilldown.

Built for: PRO CRMINSIGHTS

Other bits and bobs...

We've also added the following other bits and bobs...

Improved Navigation For New Dashboards

We've made it quicker to jump straight into any of your dashboards from anywhere within the system. Simply select the one you need from the new dropdown on the main menu.

Built for: PRO CRM

Improved Bulk Import for MOP & DC/DA Data

When bulk uploading 'Meter Operator / Contract' information, you can now import "Deal Status" and "Accepted Date" for MOP or DCDA records. Thus saving you valuable time not having to enter information on a per meter basis.

Built for: PRO CRM (UK Only)

That’s it for this month.

Our software evolves at such an exciting rate so please feel free to get in touch to discuss any of the functionality we’ve added since you last saw it. We’ll be more than happy to arrange a demo to show you around!


Development Update - October 2021

This month's Development Update has taken a slightly different shape from the norm. We have the usual lowdown of what the team has been up to but we're also delighted to announce a jam-packed bonus box of items for the PRO CRM.

These are items that have been developed previously but have never been deployed across the board. Most have come directly from customer requests. There's some big, some small, some with niche uses, and some broad.

Check it out below, together with the other bits and bobs that have taken our focus in October.

A Jam-Packed Bonus

Our Sales director Andy, has put together a whirlwind recorded demo to take you through each bonus item. Check out the video by clicking the banner below.

Built for: PRO CRM

What's in this bumper jar? Default User Filter to be My Users. An extension to Analytics that allows employee payments to be calculated, exported and marked as paid. The ability to highlight a "Decision Maker". Quickly log the result of a call. Automatically mark all Meters within a Site as inactive when making a Site inactive. A new Fixed Fee Commission Type. The option to configure Gas Seasonality. Bill Validation in the Customer Portal. Added adjustments by Consumption View.

Additional Payment Terms

This feature has been hotly requested from our US customers but is also available across the pond. We now have four additional payment terms to select from: Live Split & Arrears, Signed Split & Arrears, Total Sign Annual Remainder, and First Year Sign Annual Remainder. Contact your account manager to explore the differences and discover how you can best utilise these payment terms.

Built for: PRO CRM

Other bits and bobs...

We've also added the following other bits and bobs...

Speed improvements on Imports

We've rewritten the import module for Quotes, Meters and Sites using pure SQL code. This means imports will now complete much faster.

Built for: PRO CRM

Speed improvements on Sales Exports

Just like the Sales imports mentioned previously, Sales exports have also been rewritten using pure SQL to provide further speed enhancements.

Built for: PRO CRM

"Date Created" added when Creating A Customer

The system can now record and present a "Date Created" value that details when any lead or customer was created (either manually or via bulk upload).

Built for: PRO CRM

Supplier Insights Dashboard Improvements

Supplier Insights has been updated to allow for better tracking of performance and to see the effects of adjusting matrix and bespoke pricing.

Built for: INSIGHTS

"Out of Date Badge" Improvements

Our system already displays a handy "Out Of Date" badge on quotes if the pricing previously generated is no longer current. The logic for this has been improved to notify users of further instances where pricing is out of date, such as when flat files have been completely removed.

Built for: PRO CRM

UI Improvements for USA Usage

Our usage module allows you to enter an absolute consumption value over a period of time for any given site. We've added the ability to add an 'End Date' to any inputted usage data. This helpfully defaults to the end of the month.

Built for: PRO CRM (USA Only)

Option to use Financial Reconciled data when reporting

A tick box has been added when reporting financials called "Reconciled". When ticked, the forecast and actual figures are presented based on the figures from the Financial Reconciled dashboard report, not the Financial Report (which is used by default).

Built for: PRO CRM (USA Only)

Prevent Duplicate Reference Numbers

Many customers utilise the reference numbers that are automatically assigned to Leads/Customers, Tenders, Quotes etc. Previously it has been possible to obtain duplicate values across different types (e.g. A quote and a tender could have the same reference). We've now added an alpha prefix to each one to ensure EVERY reference is unique.

That’s it for this month.

Our software evolves at such an exciting rate so please feel free to get in touch to discuss any of the functionality we’ve added since you last saw it. We’ll be more than happy to arrange a demo to show you around!


Bill Val: A Big Box Of Upgrades

BILL VAL just received a big box of upgrades and it’s only going to get better.

At the beginning of 2021 we released Phase I of our new Bill Val product and we were rather delighted by the response. We received some brilliant feedback and since then we’ve been developing many of the requested features.

Remind me again...

What does it do?

We’ve designed it to be as simple as possible – It’s a tool that allows you to upload bill data files direct from the supplier straight to our system. Once uploaded our system systematically examines each entry to ensure it’s correct.

In short, it enables you to give your clients peace of mind that their bills are thoroughly checked prior to payment.

Tell me then...

What's new?

The most significant improvement we’ve made is to the upload process. No longer will you have to ensure you have the right datasheet format for the right supplier. We’ve developed one magic generic template that will work no matter the supplier or their format.

Additionally, we’ve made the system much easier to use. The error messaging has been drastically improved, meaning that if the system does spot a problem it’ll be instantly apparent where and why.


Development Update - September 2021

If we had to pick one word to describe this month, it would be "BUMPER".

Back in the summer months, we reported that our dev team had expanded and the new recruits were busily finding their way around our code. Now, looking back over this month's releases, it's truly apparent how much we've benefitted from these extra adept pairs of hands.

We can't detail every release here for risk of this article becoming a book but our amazing team has completed circa one hundred system improvements over the last 30 days. Astonishing.

Below we've picked some of the headline features to tell you about:

Effortlessly Recycle Dead Leads

We know that today's dead leads can be potentially valuable leads tomorrow. Unfortunately, they can be easily forgotten and fall off of your prospect list. With this new feature, you can now recycle these leads back into any team member's lead list. Within the Leads section, simply click the "Bulk" dropdown and select "Recycle Dead Leads" to begin the transfer.

Built for: PRO CRM

Add TPS or CTPS Information

This new feature will ensure you don't contact customers who have enrolled on to TPS (Telephone Preference Service) and CTPS (Corporate TPS) schemes. You can now import this information or update it directly within the system. As CTPS requires annual renewal, this information will helpfully expire after 12 months.

Built for: PRO CRM (UK Only)

Other bits and bobs...

We've also added the following other bits and bobs...

Auto Set Persistently Uncontactable Leads To Dead

When a Customer 'Calls Made' reaches 5, the system will now automatically change the lead status to 'Dead' with a reason of 'No Contact'.

Built for: PRO CRM

Account Phase Type Added

US Customers can now choose an Account 'Phase' type when adding account information for interval electric accounts.

Built for: PRO CRM (USA Only)

Improved Error Messaging with Data Imports

Previously importing payment files with an incorrect unit of measure would result in an unhelpful generic error message. We've updated our error messaging to help you drill down to any potential unit of measure error.

Built for: PRO CRM (USA Only)

Show 'Snapshot' for Customers

We have a rather useful screen in our PRO CRM that gives a quick snapshot of your 'Lead' information. We've enabled this view so you can now see snapshot information on 'Customers' too.

Built for: PRO CRM

Helpful Redirect After Adding a Lead

We're striving to make our system as efficient as possible. As such we've made an important UX change when adding a new lead. Post lead creation you'll now be redirected to that leads details page.

Built for: PRO CRM

Add Annual Difference Percentage to Input Prices

When viewing comparable prices to the current contract (in Input Prices), we've added a % breakdown of the difference to complement the monetary difference.

Built for: PRO CRMPRICED

Streamlined Pricing Request Process

We've streamlined the process when creating a new Matrix/Custom request. Now, when you've added your meter(s) to your request, you can select to "Save & Price" the request immediately if desired.

Built for: PRO CRM

New Expected Commission Rate

We've updated our reporting to now show you the 'Expected Commission Rate' on consumption requests.

Built for: PRO CRM (UK Only)

DC/DA Eligibility

When editing/adding individual sites (or uploading in bulk), you can now record if any given meter has DC/DA eligibility

Built for: PRO CRM (UK Only)

Customer Name Added To Detailed Quote Export

We've updated our 'Detailed Quote' export (found under Partner > Procurement > Input Prices > Quotes), so that it now includes parent and child customer information.

Built for: PRO CRM (UK Only)

Supplier Insights Dashboard

We've revolutionised the dashboards of our Supplier Insights product to include the same cutting-edge technology found within our PRO CRM product.

Built for: INSIGHTS

New Dashboard Improvements

We told you last month about the monumental upgrade we've been making to our reporting. We continue to refine these reports and have begun the process of switching these on for an initial select group of customers.

BILL VAL Error Reporting

BILL VAL now offers considerably more feedback when uploading files to be validated. We'll release further information around a huge BILL VAL update shortly.

Built for: BILL VAL

Fixed Fee Commission Type

For manually-added quotes (for both Matrix and Bespoke) you can now add a fixed fee standard payment to a contract.

Built for: PRO CRM

API Event Emitter

We've added a hidden layer to our software that will allow for any number of third party APIs to communicate with it. Stay tuned for some exciting integrations over the coming months.

Built for: PRO CRM

That’s it for this month.

Our software evolves at such an exciting rate so please feel free to get in touch to discuss any of the functionality we’ve added since you last saw it. We’ll be more than happy to arrange a demo to show you around!


We Wanted To Say Thank You

We’re thrilled to announce the launch of our new Dashboards module and it’s all because of the great feedback we’ve received from brokers like you.

With our new Dashboards module, our reports now look and feel great. They’re also customisable to your requirements. You could say that they're the perfect icing on the cake pie.

Here's a recap of the other incredible features our system already offers:

  • Instant Matrix Pricing
  • Custom Pricing
  • Portfolio Management
  • Task Management
  • Lead Management
  • Make and Monitor Outbound Calls
  • Commission Forecasting & Reconciliation
  • Employee and Referrer Payment Profiling
  • Your Own Branded Customer Portal
  • DocuSign Integration

...And much much more!

Interested in seeing what takes our CRM reporting to the next level?

Other articles...

Development Update – September 2023

A warm welcome to the September edition of our monthly letter from the dev team. If we…

Read More

Development Update – August 2023

August has been all about Data Data and more Data. Both improving the way our software…

Read More


Development Update - August 2021

If you read our May update article (and your memory is exceptional!), you may recall it was a very bitty month, with lots of small improvements and releases.

August has been as far removed from that as possible. Although there's still been a few side tasks, the core of our development focus has been towards one big project - our new dashboards and reporting.

Much of the work we do here on the dev team is on an individual basis. However, these big projects take a lot of coordination between the whole team (and other departments too!).

It's been so rewarding seeing everyone's expertise combining to make something exceptional. Read on to find out more and discover what else we've released during the month of August...

Dashboards And Reporting

We've completely redeveloped all reporting and dashboards from the ground up. We're currently testing and retesting with selected accounts. Once turned on, you'll see huge improvements both in clarity and speed. You can view our recent teaser article & video on dashboards, right here.

Other bits and bobs...

We've also added the following other bits and bobs...

Customer References section now links to Contacts & Users

Within the PRO CRM you can add additional Customer References for each Lead or Customer, should they be required internally. We've now added the ability to reference Contacts & Users data within this Customer Reference section.

Built for: PRO CRM

'Date Created' field added to Customers and Leads

The system logs and records many important historical changes to your data. We've updated this logging to include a "Date Created" field, which can now be viewed by users with Admin privileges.

Built for: PRO CRM

USA Gas Commission Calculation Bugs

We fixed a bug when determining US gas commissions. Previously a calculation error occurred when the system attempted to convert between unit types.

Built for: PRO CRM

Customer References section now links to Contacts & Users

Within the PRO CRM you can add additional Customer References for each Lead or Customer, should they be required internally. We've now added the ability to reference Contacts & Users data within this Customer Reference section.

Built for: PRO CRM

'Date Created' field added to Customers and Leads

The system logs and records many important historical changes to your data. We've updated this logging to include a "Date Created" field, which can now be viewed by users with Admin privileges.

Built for: PRO CRM

That’s it for this month.

Our software evolves at such an exciting rate so please feel free to get in touch to discuss any of the functionality we’ve added since you last saw it. We’ll be more than happy to arrange a demo to show you around!


Suppliers - It's Time To Stand-up

We know what you've known for a while:

Price isn't king.
Nor is getting paid "RIGHT NOW!".

We're fortunate to work with some of the best TPIs in the industry. They put contracts in place based on more than just price alone.

They want to know what makes you great. They want confidence that there will be good processes in place between them and you. And, ultimately, they want to know that you’ll offer great service to their customers.

Stand up in front of them with Insights.

With Insights you get access to invaluable marketing information BUT that's only a small part of it...

You'll also get the ability to showcase yourself to TPIs that make decisions on what's best for their customers, not on how quickly they get paid.

Leave the price wars behind

What makes you stand out?

Do you have a dedicated account manager that our TPIs can call on? An excellent billing system? Or may-be SLAs on super-fast query response times?

This, combined with competitive pricing is what drives contracts from the amazing TPIs that use the UtilityClick CRM.

Take centre stage

Get in touch for a demo of Insights...

Latest articles...

Development Update – September 2023

A warm welcome to the September edition of our monthly letter from the dev team. If we…

Read More

Development Update – August 2023

August has been all about Data Data and more Data. Both improving the way our software…

Read More


Development Update - July 2021

You may have seen from social media that UtilityClick has been growing significantly. Here on the dev team, we're happy to say that this expansion has also bled over into our department, as this month we welcomed two new senior .Net developers.

It's been an enjoyable few weeks getting them up to speed and they'll soon be ready to be let loose on the big projects.

Whilst they get up to speed with the system, we've been working hard on a particularly meaty assignment - upgrading our dashboards and reporting. It's really exciting to see it develop but it's not quite ready to be pushed for release just yet. There's been plenty of development on other fronts though; read on to see what we've released in July...

Meter Lookup With MPAN

We've added the ability to search for a site or meter location by MPAN. The whole process has been completely streamlined allowing you to now use either a postcode or meter. Once located, you can add the site directly from the search results. Watch a quick video on it here.

Built for: PRO CRM (UK Only)

Authenticate With Microsoft

We've added an optional extra so that teams can now authenticate to the majority of our services via an existing Microsoft login and password. Authentication changes to your account will require setup time so please speak to your account manager and we'll schedule a future date & time.

Create Commission Overviews

Previously when adding a new supplier you would need to add your own Commission Overviews for each addition (the commission overview section is where our customers upload commission information). Now, if you visit Analytics > Commissions > and click the "New Entry" button, there's a new option labelled "Create Missing Commission Overviews".

Built for: PRO CRM

Other bits and bobs...

We've also added the following other bits and bobs...

Improved History Logging For Contract Live Dates

Within your CRM PRO there's a history log of what's been changed by your team. We've expanded the logging within the contract details view, so amendments to live dates (via the termination and registration tab) are now recorded.

Built for: PRO CRM

Hide Annual Cost/Diff in PDF Quotes

An optional feature has been added to allow "Total Cost" and "Annual Diff" columns to be hidden when generating a PDF from an Instant Quote. This option can be turned on so that admin users are able to control its visibility within their account (under Admin>Settings).

Built for: PRO CRMPRICED+

Flat File Version Visibility

Admin users can now see the Flat File version information that's being used to generate pricing. Useful for understanding when prices were last updated.

Built for: PRO CRMPRICED+

Add New Capacity Charge Type (£/kva/day)

Some suppliers (e.g. Npower) include a capacity charge in units of £ kVa/d. We've now included this value so it's visible and exportable in our quoting tool.

Built for: PRO CRM (UK Only)

That’s it for this month.

Our software evolves at such an exciting rate so please feel free to get in touch to discuss any of the functionality we’ve added since you last saw it. We’ll be more than happy to arrange a demo to show you around!


Development Update - June 2021

June has most definitely been a 'SPEED' month here on the dev team.

We love these tasks - they're not necessarily about adding a new feature but finding creative ways to make a process quicker.

When looking to subscribe to a new software package, primarily you're looking to see if it does A, B or C. However the often-forgotten element is: How quickly can it do A, B or C? If your software is slow, it not only adds time to a task, but breaks your rhythm too.

Read on to learn how we've engaged the afterburners for our users by adding bulk management tools and adapted the way our system exports data.

Speedier Data Exports

If you have a lot of data loaded then system exports can take a long time to be ready. We've rewritten each module using pure SQL code, which means requested exports will now complete much faster.

Built for: UKUSA

Bulk Reassigning Customers

We realise the unnecessary admin required if you need to make wholesale changes to a customer. We've now made it super easy for you to bulk reassign customers based on changes to your team.

Built for: UKUSA

Other bits and bobs...

We've also added the following other bits and bobs...

"Business Type" added to Data Export

A new column has been added to Sales Export to help differentiate between Custom/Bespoke and Matrix opportunities.

Built for: UKUSA

New "Lost" Status

When managing your Pipeline and selecting a deal status of "Lost Contract" - a new "Duplicate" option can now be selected for "Reason for Loss".

Built for: UKUSA

Scottish Power Pricing Zones Updated

We fixed an issue with Scottish Power pricing where gas quotes needed amending depending on Zone Type.

Built for: UK

Verbal Script Commission Warning

We've added an optional feature when generating a verbal script. You can now prefix a script with an additional disclaimer, explaining the process of adding a commission rate to any deal.

Built for: UKUSA

"Referral Partner" field added to Customer template

When bulk uploading customers you can now include a "Referral Partner" that will subsequently be shown within the system. Download the latest customer template from your Admin area to use.

Built for: UKUSA

MAKE SITES / METERS INACTIVE WHEN CUSTOMER IS MADE INACTIVE

Currently, making a customer inactive does not automatically make associated meters inactive. This optional feature will ensure that any sites and meters associated with an inactive customer are also set to inactive.

Built for: UKUSA

Non-UC Admins Can Delete Failed Imports

User levels below Admin are now able to remove any failed data imports.

Built for: UKUSA

Improved Referral Partner Export

We've sped up your workflow by allowing the month and year fields to be left blank when running a "Referral Commissions" export. If left blank all available data will be exported.

Built for: UKUSA

That’s it for this month.

Our software evolves at such an exciting rate so please feel free to get in touch to discuss any of the functionality we’ve added since you last saw it. We’ll be more than happy to arrange a demo to show you around!