What happened in the world?

The US elected their first ever female vice president.

What happened at UtilityClick?

Vendor Agreements Added

This update enabled users to keep all customer data in one place by storing all types of agreements, not just energy related.

Bill Val Launches!

A brand new product was added to give peace of mind to customers that their bills are thoroughly checked prior to payment.

Click To Dial Added

PRO CRM users were now able to make outbound calls and log the resulting details (like call duration and time of call).

What happened in the world?

NFT became a thing. Christie’s sells first purely-digital NFT for $69 million.

What happened at UtilityClick?

Address Lookups Added

Address lookup functionality was added to the system, saving users time when profiling their customers.

Marketing API Integration

This was a new API connection that allows contacts to be automatically fed through to any system of choice.

What happened in the world?

Ever Given boat blocks the Suez Canal for 6 days.

What happened at UtilityClick?

A New Advanced Search

We deployed a MASSIVE upgrade to all system search tools, making it even easier to search for customers and leads.

This brought an integrated UC Video Jukebox to PRO CRM. Now if the work gets tough users are able to turn up the tunes.

Our staff launched a lighthearted energy podcast and inadvertently stumble into a great energy-saving waffle cooking hack.

What happened in the world?

Nomadland wins Best Film, Best Director and Best Actress at the Academy Awards (Oscars).

What happened at UtilityClick?

Employee Payment Terms

We added an enhancement to our Commissions module that allows users to create employee payment profiles. Monthly payments due can then be reported to internal agents.

This allowed for future forecasts to be updated based on actual usage, thus providing a clearer insight into users finances.

We Turned 5 Years old

Half a decade ago UtilityClick was just an idea from the inside of a South London flat. Fast forward to April 2021 and our software is used to procure over 2.8 TWh every year.

What happened in the world?

The one where the cast of the hit TV series, Friends reunited.

What happened at UtilityClick?

Supplier Pricing Participation

With this update, suppliers could now mark whether they will be participating within a tender or custom pricing request.

Parent/Child UI Overhaul

This upgrade made it so much easier for users to review Parent/Child portfolios.

What happened in the world?

England reach the finals of a European Championship for the first time ever.

What happened at UtilityClick?

Speedier System Exports

We rewrote each module using pure SQL code, which means requested exports are completed much faster.

Another new product, allowing users to create their own energy price comparison website through Tickd (and then manage it all through our industry-leading CRM system).

Bulk Reassigning Customers

We realised the unnecessary admin required to make wholesale changes to a customer, so we added a bulk assignment tool.

What happened in the world?

The delayed 2020 Tokyo Olympics takes place and is dominated by the US and Chinese teams.

What happened at UtilityClick?

Meter Lookup With MPAN

We added the ability to search for a site or meter location by MPAN.

PORTAL offers suppliers a doorway to interact with TPIs, whilst INSIGHTS allows for invaluable monitoring of market conditions.

Authentication With Microsoft

This update brought Microsoft authentication to the majority of our services. Now all that is needed is an existing Microsoft login and password.

What happened in the world?

Lionel Messi leaves Barcelona in tears after 21 years with the club.

What happened at UtilityClick?

This one was huge! We completely redeveloped all reporting and dashboards from the ground up.

What happened in the world?

Nasa's rover lands on Mars and collects first rock samples.

What happened at UtilityClick?

A Bumper Release Of Over 100 System Improvements

Including a 'Recycle Dead Leads' tool, 'Quick Customer Snapshot', and improved error messaging for imports.

What happened in the world?

Space tourism takes off as William Shatner actually goes to space.

What happened at UtilityClick?

A 2.0 of an upgrade which included significant improvement to the upload process as well as making the system much easier to use.

We released a selection of items for PRO CRM containing 9 new tools.

What happened in the world?

Britney Spears is a free woman after a judge ends her conservatorship.

What happened at UtilityClick?

We rolled out 10 new beautiful dashboards to all customer accounts. These new reports not only look great but focus on speed and clarity.

No matter your supplier relationship coverage, this update meant you could now choose to employ the "Get Tickd Quotes" button and utilise the connections that Tickd have assembled.

What happened in the world?

Angela Merkel steps down as German Chancellor after 16 years in charge.

What happened at UtilityClick?

Complete System Redesign

The end of the year saw the completion and rollout of a shiny new design for our PRO CRM, BILL VAL and PORTAL products.

Duck Hunt Game

Everyone hates an error screen so we tried to soften the blow of ours by giving users the chance to play a version of the 1984 hit Duck Hunt each time it appears.

EDF Energy Contract Submission API

We've worked closely with EDF to give UtilityClick TPIs the ability to submit contracts directly to the supplier, once a quote has been marked as accepted.

And that was all in just 12 months!

You’ve seen how quickly both the world and our software evolves. Please feel free to get in touch to discuss any of the functionality we’ve added since you last saw it. We’ll be more than happy to arrange a demo to show you around!

Further reading...

Development Update – August 2022

Of particular note, we've added what we believe to be a game-changing gas lookup tool…

Read More

A Super Hero Customer Portal For Suppliers

Suppliers - It's time to do more for your customers. Upgrade what you do with a SUPER…

Read More